FAQ & Jargon Buster

Q: Where can I get assistance?
Q: What if I don’t like the item when it arrives?
Q: Is it safe buying from your website?
Q: How secure is the customer information with you?
Q: How will the product be delivered to me?
Q: Can you deliver the product on an address other than my residential address?
Q: Can I ask for a specific time of delivery?
Q: What do I do if I am delivered a damaged product?
Q: How soon do I need to let you know about damaged /missing / incorrect items?
Q: What happens if my order does not arrive?
Q: If I find a product to be faulty, how do I return it?
Q: How long does it take to process a returned product?
Q: The item I have received is incorrect, who should I contact?
Q: Items Becoming Faulty within the Warranty Period?
Q: What happens if I forget to put the RMA number on the parcel?
Q: Will your brackets hold the weight of my TV on the wall?
Q: Will your brackets definitely fit my TV?
Q: Will my credit card details be safe with you?

VESA, Universal Bracket, Flat Wall Bracket, Tilting Wall Bracket, Cantilever Wall Bracket, Motorized Wall Bracket, Aspect Ratio, Pixel, Resolution, Candelav, DVI, PIP, CD-R, CD-RW, Coaxial Cable, LCD, LCOS, MP3, MPEG, NTSC, PAL, RGB, SVGA, THX, USB, XGA

 

Q: Where can I get assistance?
If you want advice on any of our products; feel free to email us on sales@123brackets.co.uk or go to Live Chat. We also provide support via written letter. Please find details on the contact page.

Q: What if I don’t like the item when it arrives?
We offer you the option to return your item within 14 days of purchase.

Q: Is it safe buying from your website?
Furnishing the Credit Card details online can seem risky to the average computer user! Where does my data go? What happens if they go missing? Will the details be misused? To reassure you, anything sent between you and our website is completely secure. We use the latest 128bit SSL encryption to cover your data. When entering your card details, simply look for the little "padlock" symbol in the top right hand corner of your screen. This tells you that the SSL is working and your Data is secure. If you're still worried, or are wary of sharing your details online, send us an email anytime and we'll be happy to assist. Please find email on the contact us page.

Q: How secure is the customer information with you?
Your personal data is kept 100% secure and will never be distributed or sold in anyway to any 3rd party company or any individual.

Q: How will the product be delivered to me?
Orders placed are processed the same day, will be delivered the next working day. A working day is any other day except Saturday, Sunday and Bank Holiday.

Q: Can you deliver the product on an address other than my residential address?
We can only do this for orders placed through the website. When paying for an item; if you require a separate delivery address; you will be taken through the secure section of our website. This will identify you as the card holder to your billing address.

Q: Can I ask for a specific time of delivery?
Since the deliveries are being made by a 3rd party; we are unable to offer any specific timed deliveries.

Q: What do I do if I am delivered a damaged product?
Please ensure all items received by the courier are damage-free. If any boxes appear damaged or appear to have been opened; please write the details on the courier sheet. We may not be able to replace them if you fail to sign as receiving a damaged item(s); as we will not be able to claim anything back from the courier service provider.

Q: How soon do I need to let you know about damaged /missing / incorrect items?
All item issues must be reported within 48 hours of delivery.

Q: What happens if my order does not arrive?
We can not accept liability for any items not delivered if we are not informed within five days of the expected delivery date. If you think your delivery should have arrived please email us as soon as possible at sales@123brackets.co.uk

Q: If I find a product to be faulty, how do I return it?
It is very unlikely that you would receive a damaged or faulty item. In case you accidentally do receive it, please email us immediately at sales@123brackets.co.uk. Following this, a member of our support staff will contact you as soon as possible.

Q: How long does it take to process a returned product?
We attempt to have all returned products replaced or refunded within 2 working days. However this time may increase due to circumstances beyond our control.

Q: The item I have received is incorrect, who should I contact?
The event that you received an incorrect item is very rare. In case you have been delivered the wrong item; please contact us immediately at sales@123brackets.co.uk

Q: Items Becoming Faulty within the Warranty Period
Incase the purchase becomes faulty after the initial 14 day period from receipt, but within the warranty period, you are entitled to either have the item repaired or at our discretion replaced.

Q: What happens if I forget to put the RMA number on the parcel?
If we receive a parcel and there is no Reference details on the package or a returns form; it is likely to cause a delay in getting your refund processed. If you are returning any item, please put your full details and copy of any invoices with returned item.

Q:Will your brackets hold the weight of my TV on the wall??
All our brackets are supplied with a stipulated weight allowance, meaning our brackets are guaranteed to hold the weight of your TV providing it is within the maximum weight stated. Should you have any further concerns with the weight of your screen you may contact us on sales@123brackets.co.uk.

Q:Will your brackets definitely fit my TV??
Our Brackets are guaranteed to fit the size of screens stated. All our brackets are checked regularly against specifications of new Plasma and LCD screens launched on the market ensuring our information is highly accurate at all times. In extremely rear cases should our bracket not fit your Plasma or LCD screen please contact us on sales@123brackets.co.uk.

Q:Will my credit card details be safe with you??
Furnishing the Credit Card details online can seem risky to the average computer user! Where does my data go? What happens if they go missing? Will the details be misused? To reassure you, anything sent between you and our website is completely secure. We use the latest 128bit SSL encryption to cover your data. When entering your card details, simply look for the little "padlock" symbol in the top right hand corner of your screen. This tells you that the SSL is working and your Data is secure. If you're still worried, or are wary of sharing your details online, send us an email anytime and we'll be happy to assist. Please find email on the contact us page.

VESA
The Video Electronics Standards Association (VESA)are standards that define patterns of holes , mounting interfaces and associated power supply locations for LCD or TFT monitors, plasma screens and other flat panel devices. There should be 4 screw-holes in a square pattern, usually located in the centre or towards the bottom of any monitor. Plasma and large LCD screens may be designed to VESA 75 (75mm x 75mm), VESA 100 (100mm x 100mm), VESA 200x100 (200mm x 100mm) or VESA 200 (200mm x 200mm) configuration, or the large 400 VESA, 600VESA and even 800 VESA.

Universal Bracket
These brackets have adjustable mounting points for to mount the TV on to the bracket. Each Universal bracket will have the maximum hole-spacing that they are compatible with. Universal brackets come in different sizes, each designed for different screen sizes.
They are especially suitable for LCD and Plasma TV's that don't have standard VESA fittings.

Flat Wall Bracket
A bracket designed to keep your LCD and Plasma screens as close to the wall as possible.

Tilting Wall Bracket
A bracket designed to allow you to tilt the screen downwards. This helps you get a better viewing angle. This bracket is suitable mainly for screens that are mounted high on the wall.

Cantilever Wall Bracket
A bracket designed to enable pulling the TV out from the wall and give a swivel function allowing the screen to be rotated left and right. Usually also incorporates a vertical tilt function.

Motorized Wall Bracket
A cantilever style bracket that is operated electrically via a remote control.

Aspect Ratio
It is the ratio between screen height and width i.e. 5.4 = 5 parts long & 4 parts high.
Standard PC monitors & Televisions have an aspect ratio of 4:3.
Wide screens Televisions have an aspect ratio of 16:9

Pixel
A dot on a display screen whose color can be controlled.

Resolution
It is the number of pixels that make up a screen and when presenting Images. It usually means the higher the resolution the sharper the Image.

Candela
The measurement used referring to brightness.

DVI
Digital Visual Interface.

PIP
Picture In Picture

CD-R
Stands for CD-Recordable. It is version of a CD which can be a written once and read Many times, with a 650 MB data capacity.

CD-RW
Stands for CD-Rewritable. It consists of a 650MB CD format disc similar to a CD-R, but can be erased and rewritten thousands of times.

Coaxial Cable
Is a low noise cable in which the conductor is surrounded by a grounded braid. These types of cables are used to carry RF signals from TV aerials. They are also used with the electrical digital audio signal from DVD players.

LCD
Stands for Liquid Crystal Display. Is a flat, light weight display technology that consumes 40% less power that the cathode ray tube (CRT). Its is found in most of the latest TVsand projection systems.

LCOS
Stands for Liquid Crystal on Silicon. LCOS is an advanced form of LCD using a combination of liquid crystal and silicon processors.

MP3
Is a compressed format of an audio file. The average MP3 file occupies 1/10 the space of the uncompressed CD original. Many DVD players will play MP3s on CD-ROMs and CD-Rs.

MPEG
Stands for Motion Picture Experts Group. It is a set of compression standards. Information unnoticeable to the viewer or listener is discarded using a highly complex mathematical process. Due to this, the data rate is considerably reduced.

NTSC
Stands for National Television Standards Committee. It is a US-developed TV system employed. It’s typically combined with a 525-line picture and 30Hz frame rate.

PAL
Stands for Phase Alternate Line. It is a color TV system employed in the UK, Western Europe, China and Australia. It is normally combined with 625-line pictures and a 25Hz frame rate.

RGB
Is a video transmission system that differentiates and processes all color information as separate red, green and blue channels.

SVGA
Stands for Super Video Graphics Array. It is a display resolution of 800 x 600 pixels, which compares roughly to the 720 x 576 of UK TV broadcasts.

THX
Cinema systems bearing the ‘THX’ logo comply with stringent performance parameters set by LucasFilm. Software can also be THX-approved. Its two domestic variants are: THX Ultra, which applies to high-end home cinema equipment and THX Select, for midrange equipment.

USB
Stands for Universal Serial Bus. It is a fast, but not as quick IEEE1394 serial interface.

XGA
Stands for eXtended Graphics Array and has a display resolution of 1,024 x 768 pixels.